Frequently Asked Questions
For your convenience, our most common customer questions are answered right here.

Don’t see an answer to your question? Please reach out to us directly through our Contact Us page.


What are parent and/or guardian’s responsibilities during open play?

Open play at Monkey Bizness is not supervised by our staff.  It is the parent’s responsibility to supervise their children. While we are available to assist, the overall responsibility of each child falls to their parent or guardian.


What is the age limit for my child to play at Monkey Bizness?

The age limit at each Monkey Bizness facility is determined independently based on the types of equipment at the store. However, we believe in general our facilities are best utilized by kids between the ages of 1-10. 

All of our facilities have segregated toddler areas, a separate play area for toddlers 3 years old and younger.


How long can my kids play during open play?
Children may play as long as they wish during operating hours. Re-entry rules vary by location, so please inquire with your respective location if you intend to leave and return the same day.


Can I play with my child at your facility?

We encourage parents and guardians to “monkey around” with their children. However, we do ask that you take special care to watch out for our younger guests.  

Are there clothing requirements?
Guests (regardless of age) must wear shirts, pants and socks at all times. Diapers must be covered by pants or shorts.


What steps do you take to make sure your facility is clean?
Monkey Bizness takes the cleanliness of our facilities seriously. On a daily basis all of our inflatables, climbers and other play structures are sanitized using industrial-based cleaners. These non-toxic cleaners eliminate 99.9% of germs, viruses and bacteria. We train our staff to ensure the facilities are maintained to our level of high standards. All rooms must pass manager inspection prior to opening. Our top priority is to provide the healthiest, cleanest and safest environment possible for our guests.


How early should I schedule my child's birthday party?
We recommend that you schedule your child’s birthday party at least 30 days in advance. Our busiest times are October through May. Please contact your closest location to determine availability.


Do you provide birthday cakes for my child's party?
Our facilities do not provide birthday cakes, although certain locations may offer discounts through local vendors. There is no fee to bring a cake to your celebration.
Is outside food allowed at Monkey Bizness?

Each location has a different policy regarding outside food.  Some of our venues have a cafe area with a variety of refreshments including dairy and nut free options. Each facility allows hosts of birthday parties to bring in birthday cakes or treats without incurring a service charge. All other food and beverage brought into the facility is subject to our outside food charge, which varies by facility.  Check each facilities policies when booking your party as some facilities allow the party hosts to bring bottled water or other items without incurring the outside food charge.